Support

Answers about Tagwell, the offline archive for receipts and warranties.

How is the end of my warranty calculated?

Tagwell adds the warranty months you set to the purchase date. The return window works the same way, using days. Both dates appear on the item card.

Why did I not get a reminder?

Reminders are asked for the first time you switch on "Remind me" for an item. Check that notifications are allowed for Tagwell in iOS Settings, and that the item has a warranty period set.

How do I attach a receipt or manual?

Open an item, tap Edit, then use "Add photos" for pictures or "Add file" for documents. Items with no attachments show up under Missing files in Due.

How is "Value today" worked out?

It is an estimate. The price is reduced each year by a rate tied to the category, and never falls below 10% of the price. Treat it as a guide, not an appraisal.

How do I back up or move my archive?

In Overview, under Your archive, choose "Export backup" to save one JSON file through the share sheet. Keep it somewhere safe, since Tagwell has no cloud sync.

How do I send proof to a repair shop?

Open the item, tap Tag, then "Share dossier". It shares the name, model, serial number, purchase date and warranty end as text.

Still stuck?

Write to mail@moonsmile.live with your iPhone model and iOS version. Because Tagwell keeps everything on your device, please describe the problem instead of sending your files.